1. Overview
This Shipping & Delivery Policy outlines how products and services are delivered to customers. As a provider of digital security solutions, we offer both physical product delivery (if applicable) and digital service fulfillment.
2. Service Delivery (Digital Services)
- Most of our services are delivered digitally or on-site.
- Service delivery timelines will be communicated at the time of purchase or agreement.
- Clients are required to provide all necessary information to ensure timely delivery.
3. Physical Product Shipping (If Applicable)
If your order includes physical security equipment (such as cameras, devices, or hardware), the following terms apply:
- Processing Time: 1–3 business days after order confirmation
- Delivery Time: عادة 3–7 business days within Bangladesh (depending on location)
- Shipping Charges: May vary based on location and product size/weight
4. Shipping Methods
We use trusted courier and delivery services to ensure safe and timely delivery of products.
5. Order Tracking
Tracking information will be provided (if available) once the order has been shipped.
6. Delivery Issues
If you experience delays or issues with delivery:
- Contact us immediately using the details below
- We will coordinate with the courier service to resolve the issue
7. Incorrect Address
Customers must ensure that the shipping address provided is accurate. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
8. Damaged or Lost Items
- If a product arrives damaged, please notify us within 48 hours of delivery
- Provide photos and details for investigation
- We will arrange a replacement or appropriate solution where applicable
9. International Shipping
Currently, shipping services may be limited to Bangladesh. For international orders, please contact us directly before placing an order.
10. Contact Information
For any shipping or delivery inquiries:
Md. Tuhin Rahman
📍 Dinajpur, Bangladesh
📞 +8801409298573
📧 tufikrahman61@gmail.com