1. Overview

At Md. Tuhin Rahman – Digital Security Solutions, we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

• The service was not delivered as agreed
• A technical issue from our side prevented completion of the service
• Duplicate payment was made by the client
• Service cancellation is requested before work has started

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Services have already been completed and delivered
• Change of mind after service delivery
• Issues caused by third-party tools, software, or client-side systems
• Failure of the client to provide necessary information or cooperation

4. Partial Refunds

In some cases, partial refunds may be issued if:

• The project has been partially completed
• A portion of the service was successfully delivered

The refunded amount will be calculated based on the work completed.

5. Refund Request Process

To request a refund, clients must:

• Submit a request via email to tufikrahman61@gmail.com
• Include proof of payment and a clear explanation of the issue
• Submit the request within 7 days of the service date

6. Processing Time

Approved refunds will be processed within 7–14 business days, depending on the payment method used.

7. Payment Method for Refunds

Refunds will be issued using the original payment method whenever possible. If not feasible, an alternative method will be arranged.

8. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice.

9. Contact Information

For any questions regarding refunds:

Md. Tuhin Rahman
📍 Dinajpur, Bangladesh
📞 +8801409298573
📧 tufikrahman61@gmail.com